Shops
in malls constantly face the threat of theft from professional
thieves and amateurs
By
Shevlin Sebastian
During a crowded weekend, an employee of Graffiti Clothing at the Oberon Mall, Kochi, just about managed to see a 35-year-old woman slip in a folded silk garment into her own saree. He confronted her. She denied it. A group of salesgirls discreetly took her to the store room. On a closer inspection, it was discovered that she was wearing a pyjama under her saree. There were other items from neighbouring shops.
As
they were deciding on whether to call the police, there was a call on
the landline. “The associates of the thief said that a woman had
come into the shop and has gone missing, so they would have to call
the police,” says Aftab Kareem, the owner of Graffiti. “It was a
smart move. They could easily charge us for sexual harassment. So we
let the woman go.”
These
are professional thieves, who go from shop to shop, in the malls,
especially on weekends and festive seasons to steal goods. Most of
the time they get away, and even if they are caught, the danger of
the woman accusing the male staff of sexual harassment is ever
present. “But now I have made it mandatory that only female
employees should deal with woman thieves,” says Aftab.
The
thieves are smart. “Whenever we replay the tape of the surveillance
cameras, their faces cannot be seen,” says Aftab. “They know
their precise location. So they stand looking away.”
Apart
from these skillful robbers, there are amateur thieves, in the 18-30
year age group. “They do it because they think, ‘Why pay for it
when I can get it for free?’” says Aftab. “Boys will take a
couple of shirts and go inside the trial room. They will put the new
shirt on and over it, they will wear their original shirt. And then
they will walk out.”
But
some have unlucky experiences. One young man put a new shirt, and
forgot that his own shirt was a see-through. The store manager was at
the billing counter. The salesman whispered to him about the hidden
shirt.
The
manager gestured to him, and when the youth arrived at the counter,
he said, “Are you through?”
He
said, “Yes.”
“For
what?” the man said.
The
youth quietly paid the money and went away.
“Our
aim was not to humiliate him in public,” says Aftab. “He was not
a career thief. He was someone who was taking a chance.”
Meanwhile,
what has amazed Aparna Menon, the owner of a shoe and apparel shop,
was how young the thieves can be. “Rajesh was only 11 years old,”
she says. “He used to come to the store regularly and pick up stuff
with his parents.”
Since
he lived near the mall, he would come alone sometimes. “He was very
friendly with the staff,” says Aparna. “But the moment other
customers came and the staff would get busy, he would put caps and
balls in a bag and quietly walk away. When we tracked the movements
on the close-circuit TV we understood what he was doing.”
The
video was shown to the affluent parents, who were, understandably,
shocked. “Rajesh's father literally cried in front of the sales
staff,” says Aparna. “I think it was a thrill for Rajesh. He does
not need all these things. He already has enough.”
Aparna
says that most of the thefts in her shop has been done by youngsters.
“We don't complain to the police, as we do not want to spoil their
lives,” she says. “We will warn the boy and ask him to buy the
product. Even if he does not want it, he has to take it. That is the
punishment.”
Young women try a bit of thieving, also. “They tend to steal cosmetics or ladies accessories,” says MT Raghu, a store manager in a shop at a mall, near Vytilla. “They will put the products in their handbags. When the anti-theft tag gives a beep, while they are passing through the exit, we will just ask them to pay for it. Then we make them write a confession letter stating that they had taken this. All this will be done quietly.”
But
the most astonishing theft in Raghu's store was when a 25-year-old
youth coolly placed a 14” LCD, costing Rs 15,000, under his large
jacket and walked away. “Nobody noticed anything,” says Raghu.
“The theft was discovered days later when we replayed the
surveillance tape.”
In
most shops, there are about three to five thefts or attempted ones
every month. And they can be divided into three types: internal,
external and break-ins. “The last one is rare,” says Raghu.
“About 80 per cent of the thefts are done by customers. But what we
fear the most are internal thefts.”
That
is when an employee colludes with an outsider. “He will ask the
friends to come and do shopping,” says Raghu. “At the counter, he
can remove the magnetic anti-theft tag, and pass the clothes without
doing the billing. Or he will put a Rs 200 tag for a Rs 1500 jeans.”
To avoid this, the store does a background check on the tellers, and
places surveillance cameras at the cash counters.
What
has made things difficult for the retailers is that thieves have
found their way around the anti-theft tags. “They will use a blade
to take it off,” says Aftab. “Since it is a magnetic tag, there
is something called a magnetic detacher, which costs Rs 2000. The
professional thieves use this.”
Most
retailers in the malls accept that such thefts take place all the
time. Says Aparna, “The annual industry loss is 5 per cent of the
stock. It becomes worrying when it goes above that.”
As
for any solutions to this menace, Aftab says, “Unless all retailers
get together and ensure that the photographs of the thieves are
displayed prominently outside every mall, this will not stop. A
strong body, headed by a retired police officer, should ensure that
the thieves are locked up for a long time.”
(Some names
have been changed)
(The New Indian Express, Kochi and Thiruvananthapuram)
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